Refund & Cancellation Policy

Cancellation before dispatch

You may cancel your order at any time before the artwork has been dispatched. Once you place your order, please contact us at florenciatruccof@gmail.com as soon as possible. We will confirm whether the work has already been shipped. If it has not, we will cancel your order and issue a full refund within 10 business days to your original payment method.

After dispatch — no returns

Once an artwork has left our studio, returns are not possible. Original paintings shipped internationally require customs clearance in both the origin and destination countries. Returning a work involves customs brokers, re-import duties, and international freight costs that typically exceed the value of the artwork itself. For this reason, all sales are final once dispatched.

This policy reflects the real logistics of shipping original art internationally — not a limitation we impose lightly.For buyers within Argentina, different conditions may apply — please contact us directly.

Damaged on arrival

If your artwork arrives damaged, please photograph the packaging and the work immediately upon receipt and contact us at florenciatruccof@gmail.com within 48 hours. All works ship insured with DHL Express. We will file a claim and work with you to find a fair resolution.

European Union — 14-day right of withdrawal

Buyers in the European Union have the legal right to withdraw from a purchase within 14 days of receiving the artwork, for any reason. If you exercise this right, the artwork must be returned in its original condition and packaging. All return shipping costs, including international freight, customs duties, and any customs broker fees, are the responsibility of the buyer. We recommend obtaining a shipping quote before initiating a return, as these costs can be significant for art shipped from Argentina.